Contact Us
Got a question about a casino we've reviewed, a free spins offer that didn't quite match what you saw on our site, or something you think we've got wrong? This page explains what we can help with, how our reviews work, and where to go if you need support with something outside our remit.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, the free spins and welcome offers they run, and the practical questions players have before signing up anywhere. We're happy to hear from readers about:
- Corrections — if a bonus figure, wagering term or licensing detail on one of our pages looks out of date, tell us and we'll check it
- Suggestions — new non Gamstop casinos or free spins promotions you think deserve a look
- Feedback on how we rate and rank operators, including the criteria we use
- General queries about how sites not on Gamstop work, payment methods, or the self-exclusion scheme itself
What we can't do
We don't operate any casino, hold player funds, or process deposits and withdrawals — so we can't help with account logins, pending withdrawals, frozen balances or bonus disputes on any specific site. Those issues have to go through the operator's own support team, since only they can access your account. If a casino listed on this page has treated you unfairly, their support desk or licensing authority (commonly the Curaçao regulator for many of these operators) is the correct first point of contact, not us.
We also aren't able to advise on individual financial or legal situations. If you're weighing up whether to play at a casino outside the Gamstop scheme, our Non Gamstop Casinos UK 2026 guide covers how these sites operate, what "not on Gamstop" actually means, and how to compare offers sensibly.
Before you get in touch — check these first
A lot of questions we receive are already answered elsewhere on the site, so it's worth a quick check first:
| Question | Where to look |
|---|---|
| How were these casinos rated and ranked? | Our top-rated non Gamstop casinos page explains our approach and lists the sites in order |
| Who runs Non Gamstop Casinos and how do we make money? | About Us covers our independence and how affiliate links work |
| I'm worried about my own gambling habits | Our Responsible Gambling page has support resources and guidance on setting limits |
| What are the rules for using this site? | See our Terms and Conditions |
A note on free spins and welcome offers
Every headline offer shown on Non Gamstop Casinos — such as welcome packages advertised in GBP, EUR or USD, plus attached free spins — is supplied directly by the operator and can change without notice. Wagering requirements, maximum bet limits, game restrictions and expiry windows always sit alongside the offer, but the operator's own terms and conditions are the final word. If you spot a mismatch between what we've published and what a casino currently displays, that's exactly the kind of thing we want to hear about, since it helps keep the site accurate for the next reader.
Commercial disclosure
Non Gamstop Casinos may earn a commission when a reader clicks through to a casino and signs up. This has no bearing on how sites are rated or ranked — no operator can pay for a better position, and any message that suggests otherwise won't change what we publish.
Getting a response
We read every message that comes in, though as an independent review site we're a small team and can't guarantee an instant reply, particularly around busy periods when new casinos or promotions launch. Being specific helps us help you faster — include the casino name, the page you're referring to, and what exactly looks wrong or needs a second look. Screenshots are useful if you're flagging a bonus term or a display issue.
This service is intended for players aged 18 and over. If you're contacting us because gambling has stopped feeling enjoyable or under control, our Responsible Gambling page lists support options worth exploring alongside any message you send us.